Refund policy

Refund & Return Policy

Last updated: June 2026

At GoKukirin, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following Return & Refund Policy.

Scope of Application

This policy applies to all products purchased directly from GoKukirin.com.

Products purchased through third-party platforms or retailers are subject to the return and refund policies of those sellers.

14-Day Right of Return

Customers located in the European Union may request a return within 14 days of receiving their order in accordance with applicable consumer protection laws.

To be eligible for a return, the product must:

  • Be returned within 14 days of delivery

  • Be in its original condition

  • Include original packaging, manuals, and accessories

  • Show no signs of excessive use, damage, or modification

Eligible Return and Refund Situations

Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 14 days of delivery and provide photos or videos of the issue.

We will arrange a replacement, repair, or refund as appropriate.

Incorrect Product Received

If you receive a product different from the one ordered, please contact us within 14 days of delivery.

We will arrange the correct replacement or provide a refund.

Unused Products

Unused products in original condition may be returned within 14 days after delivery.

Quality-Related Issues

If a manufacturing defect is identified within 14 days of receipt, we may offer a replacement, repair, or refund after inspection and verification.

Situations Not Eligible for Return or Refund

Returns or refunds may not be accepted in the following situations:

  • Products showing obvious signs of misuse, abuse, modification, or accidental damage

  • Products returned without original packaging, manuals, or essential accessories

  • Products specifically marked as non-returnable

  • Spare parts, consumable components, and clearance items unless defective

  • Products damaged due to improper use or failure to follow operating instructions

Battery Range Disclaimer

The advertised riding range is based on controlled testing conditions, including:

  • Rider weight: 60 kg

  • Ambient temperature: 25°C

  • Average speed: 20 km/h

  • Flat urban road conditions

Actual battery range may vary depending on:

  • Rider weight

  • Terrain

  • Temperature

  • Wind conditions

  • Tire pressure

  • Riding habits

Differences between advertised and real-world range do not automatically indicate a product defect.

If reduced range is caused by a verified battery defect, GoKukirin will provide appropriate warranty support.

Return Procedure

Step 1: Submit a Return Request

Contact our customer support team and provide:

  • Order number

  • Description of the issue

  • Photos or videos (if applicable)

Step 2: Return Authorization

After approval, our customer support team will provide return instructions and the appropriate return address.

Step 3: Ship the Product

The product must be shipped within 7 days after return approval.

Please provide:

  • Tracking number

  • Carrier name

  • Tracking link

Step 4: Inspection

After receiving the returned product, we will inspect the item and determine eligibility for refund, replacement, or repair.

Return Shipping Costs

We Will Cover Return Shipping Costs If:

  • The product arrived damaged

  • The product is defective

  • The wrong product was shipped

Customer Is Responsible for Return Shipping Costs If:

  • The customer changes their mind

  • The product is no longer wanted

  • The order was placed incorrectly

  • The product is returned under the EU 14-day withdrawal right without product defects

Refund Process

Refund Timing

Approved refunds are generally processed within 5–7 business days after the returned product has been received and inspected.

Refund Method

Refunds will be issued to the original payment method used for the purchase.

Depending on your payment provider or bank, the refunded amount may take an additional 3–10 business days to appear in your account.

Order Cancellation

Orders Not Yet Shipped

Orders may be canceled free of charge before shipment confirmation.

Orders Already Shipped

If an order has already been shipped and cannot be intercepted, the customer may initiate a return after receiving the package.

In such cases, the customer may be responsible for return shipping costs unless the return is due to a product defect or shipping error.

Purchases Made Through Third-Party Sellers

This Return & Refund Policy only applies to purchases made directly through GoKukirin.com.

For products purchased through Amazon, eBay, AliExpress, Geekbuying, Geekmaxi, or other third-party retailers, please contact the original seller and follow their respective return policies.

Contact Us

If you have any questions regarding returns, refunds, or warranty claims, please contact us:

GoKukirin

Website: https://gokukirin.com

Email: support@gokukirin.com

Phone: +86 13107483046

Policy Updates

We reserve the right to update this policy at any time.

Any changes will be posted on this page with an updated revision date.

Due to the size and weight of electric scooters, customers returning a non-defective scooter may be responsible for return shipping costs, which can be substantial.