Return & Refund Policy
Last updated: August 24, 2026
At GoKuKirin, we want our customers to shop with confidence. This Return & Refund Policy explains return eligibility, return shipping responsibilities, return procedures, refund processing times, and related conditions.
This policy applies only to purchases made directly through:
1. Return Period
Eligible products may be returned within 14 days from the date of delivery, subject to the conditions described in this policy.
To request a return, please contact our customer support team within 14 days of receiving your order.
Customer Support Email:
support@gokukirin.com
2. Order Cancellation
Before Shipment
Orders may be cancelled without additional cancellation fees if the order has not yet been shipped.
Please contact us as soon as possible at:
if you wish to cancel your order.
After Shipment
If your order has already been shipped and cannot be intercepted, it will be treated as a return after delivery.
For cancellations requested after shipment due to customer preference, the customer is responsible for applicable outbound and return shipping costs.
3. Return Eligibility
Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 14 days of delivery.
Please provide:
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Order number;
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Clear photos or videos showing the issue;
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A description of the problem.
After verification, GoKuKirin will provide an appropriate solution, which may include repair, replacement, or refund.
For verified product defects or products damaged upon arrival, GoKuKirin will cover applicable return shipping costs.
Incorrect Product Received
If you receive a product different from what you ordered, please contact us within 14 days of delivery.
For verified incorrect shipments, GoKuKirin will cover return shipping costs and arrange a replacement or refund.
Quality Issues Discovered After Delivery
If you discover a product quality issue within the applicable return period, please contact us with your order number and supporting photos or videos.
After verification, we will provide an appropriate solution based on the nature of the issue.
If a return is required due to a verified manufacturing defect, GoKuKirin will cover the return shipping cost.
Change-of-Mind Returns
Unused products may be returned within 14 days of delivery if they meet all of the following conditions:
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The product is unused and in resalable condition;
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The original packaging is included;
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All accessories, manuals, and included items are returned;
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The product has no customer-caused damage.
For returns due to change of mind, incorrect ordering, or other non-quality-related reasons:
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The customer is responsible for the original outbound shipping cost;
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The customer is responsible for return shipping costs.
GoKuKirin does not charge a separate restocking fee.
4. Non-Returnable Items
Returns may not be accepted in the following situations:
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Products showing significant signs of use;
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Products damaged due to misuse, accidents, improper installation, or unauthorized modifications;
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Products returned without accessories or components;
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Products returned outside the applicable return period;
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Final-sale products clearly marked as non-returnable;
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Used or second-hand products sold as final-sale items;
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Opened or used products without verified quality issues.
Any special return conditions will be clearly stated on the relevant product page before purchase.
5. Return Address
Eligible returns must be sent to the designated return facility provided by our customer support team.
Please contact us before shipping any return.
Our support team will confirm return eligibility and provide the correct return authorization information.
Do not send returns without contacting us first, as unidentified packages may cause processing delays.
6. How to Return a Product
To initiate a return:
Step 1: Contact Customer Support
Email:
within the applicable return period.
Please include:
-
Order number;
-
Reason for return;
-
Photos or videos (if applicable).
Step 2: Receive Return Authorization
Our customer support team will review your request and provide return instructions.
Step 3: Pack the Product
Pack the product securely with:
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Original packaging;
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Accessories;
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Manuals;
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All included components.
Step 4: Ship the Return
Send the package according to the return instructions provided by our support team.
If you are responsible for return shipping, we recommend using a trackable shipping service.
Step 5: Inspection and Refund
Once the returned product arrives, we will inspect it to confirm it meets the return requirements.
7. Return Shipping Costs
Return shipping responsibility:
| Return Reason | Return Shipping Cost |
|---|---|
| Product arrived damaged | GoKuKirin |
| Verified product defect | GoKuKirin |
| Incorrect product sent | GoKuKirin |
| Change of mind | Customer |
| Customer ordered wrong product | Customer |
| Cancellation after shipment | Customer |
| Customer-caused damage | Customer |
For customer-responsibility returns, the customer is responsible for applicable return shipping costs and any non-refundable original shipping fees.
8. Refund Processing Time
After your returned product arrives at our facility:
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We will inspect the product;
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Approved refunds will be processed within 5–7 business days.
Refunds will be issued to the original payment method.
After the refund is issued, your payment provider may require an additional 3–5 business days to complete processing.
Actual processing times depend on your bank, card issuer, PayPal, or other payment provider.
9. Battery Range Disclaimer
Published battery range figures are based on controlled testing conditions, including approximately:
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Rider weight: 60 kg;
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Temperature: 25°C;
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Average speed: 20 km/h;
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Smooth road conditions.
Actual riding range may vary depending on:
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Rider weight;
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Terrain;
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Temperature;
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Tire pressure;
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Riding speed;
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Acceleration habits;
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Road conditions.
Differences between actual range and published test results do not necessarily indicate a product defect.
If testing confirms a battery defect, GoKuKirin will provide an appropriate solution according to the applicable warranty terms.
10. Purchases from Third-Party Sellers
This Return & Refund Policy applies only to purchases made directly from:
Products purchased through third-party marketplaces, dealers, or resellers are subject to the return policies of the original seller.
GoKuKirin cannot directly process refunds for purchases completed through unauthorized third parties.
11. Contact Us
If you have any questions regarding returns, refunds, or order cancellations, please contact us:
Email:
support@gokukirin.com
Website:
https://gokukirin.com/pages/contact
GoKuKirin reserves the right to update this Return & Refund Policy from time to time. The version displayed on this page at the time of purchase will apply to your order, subject to applicable consumer protection laws.