Warranty Policy

Warranty Policy

Last updated: June 2026

At GoKukirin, we stand behind the quality of the products we sell and are committed to providing reliable after-sales support.

This Warranty Policy applies only to products purchased directly from GoKukirin.com.

Warranty Coverage

Electric scooters purchased from GoKukirin are covered by a 12-Month Limited Warranty from the date of delivery against defects in materials or workmanship under normal use.

If a covered defect occurs during the warranty period, we will, at our discretion:

  • Provide replacement parts

  • Provide repair guidance

  • Arrange repair service when necessary

  • Offer an alternative solution where appropriate

Warranty service is subject to verification of the defect and proof of purchase.

Consumable Parts

The following consumable components are covered by a limited warranty of 30 days from the date of delivery:

  • Tires

  • Inner tubes

  • Brake pads

  • Grips

  • Cosmetic components subject to normal wear

Normal wear and tear is not covered by warranty.

Battery Range Disclaimer

The advertised riding range is based on controlled testing conditions, including:

  • Rider weight: 60 kg

  • Ambient temperature: 25°C

  • Average speed: 20 km/h

  • Flat urban road conditions

Actual riding range may vary due to:

  • Rider weight

  • Terrain

  • Temperature

  • Wind conditions

  • Tire pressure

  • Riding style

  • Payload

Differences between advertised and real-world range do not automatically indicate a battery defect.

If a verified battery defect is identified during the warranty period, GoKukirin will provide appropriate warranty support.

Warranty Claim Process

Step 1: Contact Support

Please contact us and provide:

  • Order number

  • Description of the issue

  • Photos and/or videos showing the problem

Step 2: Diagnosis

Our technical support team will review the information and determine the cause of the issue.

Step 3: Solution

Depending on the situation, we may:

  • Ship replacement parts

  • Provide installation instructions

  • Arrange repair service

  • Offer another appropriate solution

What Is Covered

Examples of issues that may be covered include:

  • Manufacturing defects

  • Electrical component failures under normal use

  • Battery defects

  • Motor defects

  • Controller defects

  • Display defects

  • Charging system defects

Coverage is subject to inspection and verification.

What Is Not Covered

The warranty does not cover:

  • Normal wear and tear

  • Cosmetic damage occurring after delivery

  • Tire punctures

  • Brake pad wear

  • Damage caused by accidents or collisions

  • Damage caused by misuse, abuse, negligence, or improper maintenance

  • Damage caused by unauthorized modifications or repairs

  • Damage caused by use outside the product's intended purpose

  • Water damage resulting from improper use or exposure beyond the product's intended protection level

  • Damage caused by improper storage or transportation after delivery

  • Loss or theft of the product

Warranty Exclusions

Warranty coverage may be denied if:

  • Proof of purchase cannot be provided

  • Product identification numbers have been removed or altered

  • Unauthorized software or firmware has been installed

  • Unauthorized modifications have been made

  • The warranty period has expired

Shipping Costs for Warranty Service

For confirmed warranty-related defects, GoKukirin may cover replacement parts and related warranty service costs.

In some cases, customers may be responsible for shipping costs associated with sending products to and from a repair facility.

Any applicable costs will be communicated before service is performed.

Purchases from Third-Party Sellers

This Warranty Policy applies only to products purchased directly from GoKukirin.com.

If your product was purchased through Amazon, eBay, AliExpress, Geekbuying, Geekmaxi, or any other third-party retailer, please contact the original seller regarding warranty service.

Consumer Rights

Nothing in this Warranty Policy limits or excludes any statutory rights available under applicable consumer protection laws.

Customers located within the European Union may have additional legal rights that vary by country.

Contact Us

If you need warranty assistance, please contact us:

GoKukirin

Website: https://gokukirin.com

Email: support@gokukirin.com

Phone: +86 13107483046