Warranty Policy

Last updated: August 24, 2026

At GoKuKirin, we are committed to providing high-quality electric scooters and reliable after-sales service. This Warranty Policy explains the warranty coverage, claim process, exclusions, and customer responsibilities.

To receive warranty service, please retain your original order confirmation, proof of purchase, and any relevant documentation. These materials may be required to verify your warranty eligibility.

1. Warranty Coverage

Standard Limited Warranty

GoKuKirin provides a 12-month limited warranty against manufacturing defects in materials and workmanship from the date of delivery.

This warranty covers defects that occur under normal use and proper maintenance.

Consumable Parts

The following components are considered normal wear items and are covered for 30 days from the date of delivery:

Tires
Inner tubes
Brake pads
Grips
Other consumable accessories

Normal wear and tear is not considered a manufacturing defect.

2. Warranty Eligibility

This warranty applies only to products purchased directly from:

https://gokukirin.com

If your product was purchased through a third-party retailer, marketplace, or unauthorized dealer, please contact your original seller for warranty assistance.

Proof of purchase is required for all warranty claims.

3. What Is Covered

If a manufacturing defect is confirmed during the warranty period, GoKuKirin will, at its sole discretion:

Diagnose the issue remotely;
Provide technical support;
Supply replacement parts free of charge;
Provide repair instructions and video guidance;
Arrange repair through an authorized service center when necessary.

The specific solution will depend on the nature of the defect.

4. What Is Not Covered

This warranty does not cover damage resulting from:

Normal wear and tear;
Improper assembly;
Improper maintenance;
Negligence or abuse;
Commercial or rental use;
Accidents or collisions;
Riding beyond the intended operating conditions;
Cosmetic damage that does not affect functionality;
Unauthorized modifications or repairs;
Installation of non-original parts or accessories;
Damage caused by improper transportation or storage after delivery.

5. Warranty Service Process

Step 1 – Contact Customer Support

Please contact our support team and provide:

Order number
Product model
Serial number (if available)
Photos or videos clearly showing the issue
A description of the problem

Step 2 – Technical Diagnosis

Our technical team will review the information and determine the appropriate solution.

Depending on the issue, we may:

Provide troubleshooting instructions;
Ship replacement parts;
Request additional information;
Arrange inspection or repair through an authorized service center.

6. Out-of-Warranty Service

If the issue is not covered under this Warranty Policy, GoKuKirin can still provide repair assistance whenever possible.

In such cases, the customer will be responsible for:

Replacement parts;
Repair labor;
Shipping costs;
Any applicable service fees.

A quotation will be provided before any paid repair is performed.

7. Warranty Exclusions

The warranty becomes void under any of the following circumstances:

Expired Warranty

The warranty period has expired or proof of purchase cannot be provided.

Unauthorized Purchase

The product was not purchased directly from GoKuKirin or an authorized dealer.

Unauthorized Repairs or Modifications

The product has been repaired, modified, or disassembled by unauthorized personnel.

Non-original parts, accessories, software, or firmware have been installed.

Water Damage

Damage caused by:

Riding in heavy rain;
Riding through standing water;
Water immersion;
Improper cleaning;
Corrosion resulting from moisture or improper storage.

Electric scooters are not intended for deep water exposure. Water damage is not covered under warranty.

Physical Damage

Damage caused by:

Collision
Dropping the scooter
Fire
Abuse
Misuse
Improper operation
Failure to follow the user manual

Improper Transportation or Storage

Damage resulting from improper packaging, transportation, or long-term storage after delivery.

Missing Identification

The serial number, identification label, or product markings have been removed, altered, or cannot be identified.

Lost or Stolen Products

Lost or stolen products are not covered.

8. Battery Performance Disclaimer

The advertised maximum riding range is based on controlled factory testing under the following conditions:

Rider weight: approximately 60 kg
Ambient temperature: 25°C (77°F)
Average speed: 20 km/h (12.4 mph)
Flat paved roads
Proper tire pressure
Fully charged battery

Actual riding range may vary depending on factors including:

Rider weight
Terrain
Road conditions
Tire pressure
Temperature
Wind
Riding habits
Payload
Battery age

Variations in real-world riding range are normal and do not necessarily indicate a battery defect.

If our technical inspection confirms that reduced battery performance is caused by a manufacturing defect, GoKuKirin will provide an appropriate warranty solution.

9. Limitation of Warranty

This Limited Warranty covers only manufacturing defects.

It does not guarantee uninterrupted operation or that the product will meet every customer's individual expectations or intended use.

To the maximum extent permitted by applicable law, GoKuKirin's responsibility is limited to repairing the product, replacing defective components, or providing another reasonable warranty solution at our discretion.

10. Changes to This Warranty Policy

GoKuKirin reserves the right to update or modify this Warranty Policy at any time.

The latest version will always be published on: