Shipping Policy

Last updated: June 2026

At GoKukirin, we strive to deliver your order quickly and safely throughout Europe.

Shipping Carriers

We work with trusted logistics partners, including:

• DHL

• DPD

• UPS

• GLS

Once your order has been shipped, you will receive a shipping confirmation email containing:

• Shipping date

• Tracking number

• Tracking link

Please allow up to 24-48 hours for tracking information to become active.

Shipping Origin

Orders are shipped from our warehouse located in Poland.

Shipping Destinations

We currently ship to most European Union countries, including:

• Austria

• Belgium

• Bulgaria

• Croatia

• Czechia

• Denmark

• Estonia

• Finland

• France

• Germany

• Greece

• Hungary

• Ireland

• Italy

• Latvia

• Lithuania

• Luxembourg

• Netherlands

• Poland

• Portugal

• Romania

• Slovakia

• Slovenia

• Spain

• Sweden

At this time, we do not ship to:

• Cyprus

• Malta

• Certain remote islands and offshore territories

If you are unsure whether we can deliver to your location, please contact us before placing your order.

Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Orders placed during weekends, public holidays, or promotional periods may require additional processing time.

Estimated Delivery Time

For products shipped from our Poland warehouse, estimated delivery times are:

3–15 business days

Actual delivery times may vary depending on:

• Destination country

• Carrier performance

• Weather conditions

• Customs inspections

• Peak shopping seasons

• Public holidays

Delivery times are estimates only and are not guaranteed.

For pre-order or backorder products, the estimated shipping date will be clearly stated on the product page. In such cases, the product page information shall prevail.

Shipping Costs

• Scooter Orders: Free Shipping
• Accessories Orders Over €39: Free Shipping
• Accessories Orders Under €39: €15 Shipping Fee

Shipping fees, if applicable, will be displayed during checkout before payment is completed.

Customs Duties and Taxes

All products shipped from our Poland warehouse are already imported into the European Union.

Customers within eligible EU countries generally do not need to pay additional customs duties or import taxes upon delivery.

However, GoKukirin is not responsible for any additional fees, taxes, or charges imposed by local authorities that are outside our control.

Delivery Issues

Please ensure that your shipping address is accurate and complete before submitting your order.

GoKukirin is not responsible for delays or delivery failures caused by:

• Incorrect shipping information

• Unsuccessful delivery attempts

• Refusal to accept delivery

• Circumstances beyond our reasonable control

If your package appears lost or significantly delayed, please contact our support team and we will assist you in resolving the issue.

Contact Us

If you have any questions regarding shipping, please contact us:

GoKukirin

Website: https://gokukirin.com

Email: support@gokukirin.com

Phone: +86 13107483046