Privacy Policy

Last Updated: October 28, 2026

KuKirin Europe operates the online store https://gokukirin.com/. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact our customer service team, or otherwise interact with our services.

We are committed to handling personal information responsibly and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information.

Information You Provide

When you place an order, create an account, contact us, or submit a form, you may provide:

• Name;

• Billing and delivery address;

• Email address;

• Telephone number;

• Order details and purchase history;

• Information you include in customer service messages; and

• Other information you voluntarily provide.

Order and Payment Information

When you make a purchase, we collect information needed to process and manage your order, such as purchased products, order value, payment status, refund status, and transaction references.

Payments may be processed by Shopify Payments or other payment service providers made available at checkout. We generally do not receive or store full payment card details when these are handled directly by the payment provider.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address;

• Browser type and device information;

• Operating system;

• Pages viewed and interactions with the website;

• Referral source;

• Approximate location derived from technical information; and

• Cookie identifiers and similar online identifiers.

The information collected depends on your browser settings, cookie preferences, and the technologies enabled on our website.

2. How We Use Personal Information

We may use personal information for the following purposes:

• Processing and fulfilling orders;

• Arranging delivery and providing tracking information;

• Processing payments, refunds, returns, and warranty requests;

• Responding to customer inquiries;

• Providing customer service and after-sales support;

• Maintaining and improving our website and services;

• Detecting, investigating, and preventing fraud, abuse, and security incidents;

• Meeting applicable accounting, tax, consumer protection, and other legal obligations; and

• Sending marketing communications where permitted by law and, where required, with your consent.

We will not use personal information for purposes incompatible with the purposes for which it was collected unless permitted or required by applicable law.

3. Legal Bases for Processing

Where the GDPR applies, we process personal information on one or more of the following legal bases:

Performance of a contract: To process your order, arrange delivery, manage returns and refunds, and provide services you request.

Legal obligations: To comply with applicable legal, tax, accounting, and regulatory requirements.

Legitimate interests: To protect our business, maintain website security, prevent fraud, improve our services, and respond to customer inquiries, provided that these interests do not override your fundamental rights and freedoms.

Consent: Where required, for example for certain non-essential cookies or marketing communications.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and support advertising or measurement activities.

Cookies may include:

• Essential cookies: Required for core functions such as the shopping cart, checkout, security, and session management.

• Preference cookies: Used to remember choices and settings.

• Analytics cookies: Used to understand how visitors interact with the website.

• Advertising cookies: Used, where enabled and legally permitted, to measure advertising performance or provide relevant advertisements.

Where required by law, we will request your consent before using non-essential cookies or similar technologies. You may manage your cookie preferences through the cookie banner or settings tool provided on our website, where available.

Blocking certain cookies may affect some website functions.

5. When We Share Personal Information

We may share personal information with third parties when necessary to operate our store, fulfill orders, provide services, or comply with legal obligations.

These third parties may include:

• Shopify: Our e-commerce platform provider;

• Payment service providers: To process payments, refunds, and transaction-related checks;

• Shipping and logistics providers: To deliver orders and provide tracking information;

• Website analytics and advertising providers: Where these services are enabled and their use is permitted by applicable law;

• IT, hosting, and customer support providers: To maintain our website and respond to customer requests; and

• Professional advisers, public authorities, or law enforcement: Where disclosure is legally required or necessary to protect legal rights.

We do not authorize service providers to use personal information for purposes unrelated to the services they provide to us, subject to their applicable legal obligations and contractual arrangements.

We do not sell personal information in exchange for money. Any sharing of information for advertising or analytics purposes will be handled in accordance with applicable law and relevant consent requirements.

6. International Data Transfers

Some service providers may process personal information outside the European Economic Area (EEA), including in countries that may have different data protection laws.

Where personal information is transferred internationally and the GDPR applies, we will rely on an applicable legal transfer mechanism, such as an adequacy decision or appropriate safeguards, where required by law.

You may contact us for further information about the safeguards applicable to a particular transfer, subject to legal limitations.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order processing, customer support, dispute resolution, fraud prevention, and compliance with legal obligations.

The retention period depends on the type of information, the purpose for which it is processed, and applicable legal requirements.

When personal information is no longer required, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

8. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

You should also take appropriate precautions when sharing personal information online and protect access to your email and customer accounts.

9. Your Privacy Rights

Depending on your location and the applicable law, you may have the right to:

• Request access to your personal information;

• Request correction of inaccurate or incomplete information;

• Request deletion of personal information in certain circumstances;

• Request restriction of processing;

• Object to certain types of processing, including processing based on legitimate interests;

• Receive certain personal information in a portable format;

• Withdraw consent where processing is based on consent; and

• Lodge a complaint with the competent data protection supervisory authority.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please contact us using the details in the Contact Us section. We may need to verify your identity before responding to a request.

Where applicable law requires a response within a specific period, we will respond within that period.

10. Marketing Communications

Where permitted by law, we may send promotional emails about our products, offers, or store updates.

If consent is required, we will obtain it before sending such communications. You can unsubscribe using the link included in marketing emails or contact us directly.

Even if you opt out of marketing communications, we may still send non-promotional messages necessary to complete an order, provide customer service, or meet legal obligations.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where parental consent or other legal authorization is required.

If you believe that a child has provided personal information to us unlawfully, please contact us so that we can assess the request and take appropriate action in accordance with applicable law.

12. Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies.

We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, legal requirements, or services.

Any updated version will be published on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

KuKirin Europe
Website: https://gokukirin.com/
Email: hello@gokukirin.com
Alternative Email: contact@gokukirin.com
WhatsApp: +86 173 8212 9730

Please do not include passwords or full payment card details in your message.