Payment Policy

Last Updated: 28 October 2026

Thank you for shopping with KuKirin Europe.

We aim to provide a convenient and secure online shopping experience. The payment methods available to you will be displayed during checkout. Transactions are processed through the relevant payment service providers in accordance with their terms, security procedures, and applicable laws.

1. Accepted Payment Methods

Available payment methods may vary depending on your country, device, browser, and the configuration of our store.

The payment methods actually displayed during checkout are the ones available for your order.

Depending on availability, the following payment methods may be offered.

Credit and Debit Cards

We may accept payment cards supported by our payment service providers, including:

  • Visa;

  • Mastercard;

  • Other supported payment cards displayed at checkout.

Card payments are subject to successful authorisation by the payment service provider and the card-issuing bank.

Local Payment Methods

Depending on your country and the payment options enabled at checkout, local payment methods may be available.

Examples may include bank transfers, local online banking payments, or other country-specific payment services. The availability of each method depends on the actual payment configuration.

Digital Wallets

Digital wallets such as PayPal, Apple Pay, and Google Pay may be available if enabled for the store and supported by your device, browser, country, and account.

Important: A payment method is available only when it is actually displayed during checkout.

2. Payment Security

We take payment security seriously.

The Website uses HTTPS/TLS protections where supported to help secure information transmitted between your device and the Website.

Payment information is processed in accordance with the procedures of the relevant payment service providers. The payment information accessible to the seller depends on the payment method and system configuration.

For your security, please do not send full payment card details or your CVV/CVC security code by email or customer service messages.

3. Payment Currency

The currency applicable to your order will be displayed on the Website and during checkout before you confirm payment.

Depending on your location and the store's currency settings, prices may be displayed in euros (EUR) or another supported currency.

If your bank or payment provider converts the transaction into a different currency, its exchange rates and additional fees may apply. These charges are determined by your bank or payment provider and are not necessarily controlled by us.

Please check the final order total and currency before completing your purchase.

4. Taxes and Additional Charges

Product prices, shipping costs, and other applicable charges will be displayed before you place your order.

Taxes are calculated in accordance with applicable laws and the circumstances of the transaction. Any applicable taxes and shipping charges shown at checkout form part of the order total.

We do not guarantee that every possible tax, customs duty, or import charge is included in every displayed price. The treatment of such charges depends on the destination country, the shipping route, the status of the goods, and applicable law.

Where goods are dispatched from a warehouse within the European Union to a destination within the European Union, customs formalities between EU Member States generally do not apply to goods already in free circulation. The actual treatment depends on the circumstances of the shipment.

Any additional charges that must be disclosed before purchase will be presented in accordance with applicable law.

5. When Is Payment Processed?

Payment is processed according to the rules of the payment method and service provider you select.

Order processing generally begins after payment has been successfully confirmed, unless the checkout information or a specific order arrangement states otherwise.

If a transaction is declined or remains unconfirmed, the order may not be released for processing until payment has been successfully authorised or confirmed.

6. Failed Payments

If your payment fails, we recommend that you:

  • Check that the payment information entered is correct;

  • Check your available balance or payment limit;

  • Confirm that your bank permits the transaction;

  • Try another payment method displayed at checkout, if available;

  • Contact your bank or payment provider if the issue continues.

If your account has been charged but you have not received an order confirmation, please contact our customer service team. Include your order number, if available, and sufficient transaction information to help us investigate.

For your security, do not send your full card number or CVV/CVC security code.

Email: hello@gokukirin.com

7. Refunds

Approved refunds are processed in accordance with applicable law and the rules of the relevant payment service provider.

Where practicable and legally required, refunds will be made using the original payment method unless you expressly agree to another method that does not incur additional costs for you.

For statutory withdrawal rights, refunds will be issued within the time limits required by applicable law. Where permitted by law, we may withhold reimbursement until we have received the returned goods or evidence that the goods have been sent back.

After a refund has been initiated, the time required for the funds to appear in your account depends on your bank or payment provider.

For further information about cancellations, returns, withdrawal rights, and refund procedures, please refer to our Refund and Return Policy.

8. Order Cancellations

If you wish to cancel an order that has not yet been dispatched, please contact us as soon as possible.

If cancellation is accepted before dispatch, any applicable refund will generally be initiated using the original payment method.

If the order has already been dispatched, our Refund and Return Policy and the applicable consumer protection laws will apply.

Nothing in this section limits any statutory cancellation or withdrawal rights available to consumers.

9. Seller and Payment Service Providers

The seller responsible for the sale of products, order fulfilment, and applicable consumer remedies is the legal entity identified as the seller in the relevant transaction and order documentation.

Payment transactions may be processed through Shopify Payments and the payment service providers connected to the store, depending on the payment method selected and the store's configuration.

A payment processor is not necessarily the seller of the products. The roles of the seller and each payment service provider depend on the actual contractual and payment arrangements.

The legal name and contact details of the seller must be provided in the relevant legal notices and order documentation.

10. Contact Us

If you have questions about a payment, transaction confirmation, or refund, please contact:

KuKirin Europe

Website: https://gokukirin.com/

Email: hello@gokukirin.com
Alternative Email: contact@gokukirin.com
WhatsApp: +86 173 8212 9730

Please include your order number when contacting us about a specific order, where available. Do not include full payment card details or your CVV/CVC security code in your message.

Why Shop with KuKirin Europe?

  • A convenient online checkout process;

  • Payment methods displayed according to availability;

  • Clear presentation of the order total before payment;

  • Delivery according to the applicable Shipping Policy;

  • Returns and refunds handled in accordance with applicable law;

  • Customer support by email.