Refund and Return Policy

Last Updated: November 3, 2026

Thank you for shopping with KuKirin Europe.

This Refund and Return Policy explains how to request a return, cancel an order, or obtain a refund for purchases made through https://gokukirin.com/.

1. Right of Withdrawal — 14 Days

If you are a consumer located in the European Union, you generally have the right to withdraw from an online purchase within 14 days without giving a reason, subject to applicable legal exceptions.

For goods, the withdrawal period normally expires 14 days after the day you, or a person designated by you other than the carrier, receive the goods.

To exercise this right, you must inform us of your decision to withdraw from the purchase before the withdrawal period expires. You may contact us by email using the contact details provided below.

Please include your order number and clearly state that you wish to withdraw from the purchase.

You may use any clear written statement to notify us of your decision. We will confirm receipt of your request where appropriate.

2. Return Conditions and Return Address

When exercising your statutory right of withdrawal, you may handle and inspect the goods only to the extent necessary to establish their nature, characteristics, and functioning, as you would reasonably be allowed to do in a physical store.

You may be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning, as permitted by applicable law.

For electric scooters, please take particular care to:

• Return the scooter and included accessories, manuals, keys, chargers, and other items supplied with the order, where applicable.

• Package the product securely to reduce the risk of damage during return shipping.

• Contact us before arranging the return so that we can confirm the return procedure and provide any necessary instructions.

EU Return Address — Poland

KuKirin Europe Returns Department
ul. Łubińska 14, Ramp No. 38
05-532 Łubna
Poland

All returns must be authorized by our customer support team before shipment. Please contact us at hello@gokukirin.com to obtain return approval and shipping instructions.

Do not send any products to this address without prior confirmation from our customer support team.

These conditions do not limit any mandatory consumer rights under applicable law.

3. Return Shipping Costs

For a return due to a change of mind under the statutory right of withdrawal, the customer is responsible for the direct cost of returning the goods, provided that the customer was properly informed of this obligation before completing the purchase.

The customer must arrange and pay for the return shipment unless we have expressly agreed otherwise or applicable law requires us to cover the return costs.

We recommend using a tracked and insured shipping service, especially for electric scooters and other high-value products. Please keep your return shipping receipt and tracking information until the return process is complete.

If a product is faulty, damaged on arrival, incorrectly supplied, or does not conform to the sales contract, please contact us before returning it. We will assess the issue and explain the appropriate next steps. Where applicable consumer law requires the seller to cover necessary return or transport costs, the customer will not be charged those costs.

4. Refunds for Withdrawn Orders

If you validly exercise your statutory right of withdrawal, we will reimburse the payments received from you, including the cost of the least expensive standard delivery option we offered, where required by law.

We may withhold the refund until we have received the returned goods or you have supplied evidence that the goods have been sent back, whichever occurs first, unless applicable law provides otherwise.

Refunds will be made without undue delay and, where required by law, no later than 14 days after we are informed of your decision to withdraw. The refund will normally be made using the same payment method used for the original transaction, unless you expressly agree otherwise and no additional fees apply to you.

If you selected a more expensive delivery option than our least expensive standard delivery option, the additional delivery cost may not be refundable, as permitted by law.

5. Faulty, Damaged, or Incorrect Products

If your product arrives damaged, has a manufacturing defect, is faulty, or is different from what you ordered, please contact us as soon as reasonably possible.

To help us assess the issue, please provide:

• Your order number;

• A description of the problem;

• Clear photos or videos showing the issue, where possible.

We may request additional information to assess the claim. Please do not discard the packaging or arrange a return before receiving instructions from our customer service team.

Depending on the circumstances and your statutory rights, available remedies may include repair, replacement, a price reduction, or a refund.

Where applicable consumer law requires us to cover return or transport costs for faulty or non-conforming goods, we will do so. Any applicable statutory rights remain unaffected by this policy.

6. Order Cancellations

If you wish to cancel an order before it has been dispatched, contact us as soon as possible with your order number.

We will try to stop the shipment where operationally possible. If the order has already been dispatched, you may need to follow the applicable return or withdrawal procedure.

Cancellation requests cannot be guaranteed once order processing or dispatch has progressed beyond the point at which cancellation is reasonably possible.

This section does not restrict any statutory right to withdraw from a distance contract.

7. Refund Processing and Timeframe

Once a return has been received and assessed, or the applicable withdrawal requirements have otherwise been met, we will notify you of the refund decision where appropriate.

Refund Method: Approved refunds will be issued to the original payment method used for the purchase. For example, payments made by bank card will normally be refunded to the same card, while payments made through another payment provider will be refunded through the original payment method, where supported.

Refund Arrival Time: After the refund has been issued, it typically takes approximately 8–15 business days for the funds to appear in your account. The actual time may vary depending on your bank, card issuer, or payment provider.

The above is an estimated account-posting timeframe and does not extend or replace any statutory refund deadline applicable to your purchase. We will process refunds within the time limits required by applicable consumer law.

8. Exchanges

If you would like to exchange a product for a different model or item, please contact us before returning the product.

Exchanges are subject to stock availability and our confirmation. Where an exchange is not available, you may have other rights under applicable consumer law.

9. Statutory Consumer Rights

Nothing in this policy excludes, restricts, or replaces any mandatory consumer rights that apply to your purchase.

In particular, consumers may have legal remedies if goods are faulty, damaged, or do not conform to the sales contract. These rights are separate from the statutory right of withdrawal for a change of mind.

Where applicable law provides stronger protection than this policy, the applicable legal requirements will prevail.

10. Contact Us

For return, cancellation, or refund requests, please contact:

KuKirin Europe

Website: https://gokukirin.com/
Email: hello@gokukirin.com
Alternative Email: contact@gokukirin.com
WhatsApp: +86 173 8212 9730

Please include your order number in your message so that we can assist you more efficiently.