Shipping Policy
Last Updated: October 28, 2026
At KuKirin Europe, operated by SUMMIT MOTION LIMITED, we are committed to providing customers across Europe with reliable shipping and a convenient delivery experience.
Orders are dispatched from our warehouses in Poland or Germany, depending on product availability and the delivery destination. Our goal is to provide a smooth domestic delivery experience without unexpected import customs charges for our customers.
1. Shipping Locations
We dispatch orders from our warehouses in Poland or Germany, depending on product availability and the destination country.
By shipping from within Europe, we aim to provide a convenient delivery experience for customers across our supported European delivery areas.
The actual dispatch location may vary depending on the product, inventory availability, and delivery address.
2. Shipping Methods and Fees
We currently offer the following shipping options:
| Shipping Method | Shipping Fee | Estimated Delivery Time | Order Value |
|---|---|---|---|
| EU Free Shipping | Free | 2–6 business days | €39.00 and above |
| Standard Shipping | €15.00 | 2–6 business days | €0.00–€38.99 |
EU Free Shipping: Orders with a merchandise total of €39.00 or more qualify for free shipping.
Standard Shipping: Orders with a merchandise total below €39.00 are subject to a €15.00 shipping fee.
The applicable shipping method and fee will be displayed at checkout before you complete your purchase.
3. Delivery Time
The estimated delivery time for both shipping methods is 2–6 business days.
Please note:
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Business days generally exclude Saturdays, Sundays, and public holidays.
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Delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our reasonable control.
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Remote locations may require additional delivery time.
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The estimated delivery timeframe is not a guaranteed delivery date unless expressly confirmed otherwise.
We will make reasonable efforts to deliver your order within the estimated timeframe.
4. Customs Duties and Import Charges
Orders dispatched from our warehouses in Poland or Germany are shipped from within the European delivery network.
Applicable import customs duties for the goods covered by our import arrangements have been handled by us before domestic dispatch.
Customers will not be required to pay the same import customs duties again upon delivery.
This statement concerns import customs duties already settled under our import arrangements. Any other taxes or charges, if applicable to a particular order, will be handled in accordance with applicable law and the information provided at checkout.
If you are asked to pay an unexpected import customs charge for an order dispatched from our European warehouse, please contact our customer service team before making the payment, where reasonably possible. We will review the situation and assist you.
5. Order Processing
Orders are processed after successful payment confirmation.
Please ensure that your shipping details are accurate and complete, including:
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Full name
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Street address and house number
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City and postal code
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Country
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Telephone number
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Email address
Incorrect or incomplete information may delay delivery or prevent successful delivery.
If you need to correct your shipping information, please contact us as soon as possible. We will make reasonable efforts to update your details before dispatch, but changes cannot be guaranteed once the order has been shipped.
6. Shipping Confirmation and Tracking
Once your order has been dispatched, we may send a shipping confirmation email to the email address provided at checkout.
Where tracking information is available, it will be included in the confirmation email or provided separately.
Please allow time for tracking information to appear in the carrier's system after dispatch.
If your tracking information has not been updated for an extended period or your order has not arrived within the estimated delivery timeframe, please contact our customer service team and provide your order number.
7. Delivery Issues, Lost Parcels, or Damaged Goods
If your order is delayed, appears to be lost, or arrives damaged, please contact our customer service team.
To help us investigate the issue, please provide your order number and, where relevant, photographs of the damaged packaging or product.
We will review the circumstances and work with the relevant delivery provider to determine the appropriate next steps.
Nothing in this policy limits any consumer rights or remedies available under applicable law.
8. Incorrect Address or Failed Delivery
Customers are responsible for providing a complete and accurate shipping address.
If delivery fails because of incorrect address information or other circumstances attributable to the customer, additional delivery arrangements may be necessary.
Any additional charges will be handled in accordance with applicable law, and we will communicate them where required.
If the carrier marks your parcel as delivered but you have not received it, please check with household members, neighbours, building reception, or the carrier before contacting us.
9. Order Changes and Cancellations
If you wish to change or cancel your order, please contact our customer service team as soon as possible.
We will make reasonable efforts to accommodate your request before dispatch. Once an order has been shipped, cancellation or modification may no longer be possible.
This section does not affect any statutory withdrawal or cancellation rights available to consumers under applicable law.
10. Contact Information
For shipping enquiries, delivery updates, or assistance with an existing order, please contact us:
Store Name: KuKirin Europe
Company Name: SUMMIT MOTION LIMITED
Registered Address:
RM502C, 5/F, HO KING COMM CTR
2-16 FAYUEN ST, MONG KOK
HONG KONG
Website: https://gokukirin.com/
Email: hello@gokukirin.com
Alternative Email: contact@gokukirin.com
WhatsApp: +86 173 8212 9730
We will do our best to respond to your enquiries and provide assistance with your orders.
When contacting us, please include your order number so that we can assist you more efficiently.
Thank you for choosing KuKirin Europe.